Hotels.id Terms of Service

Section 1. Definitions

In these Terms:

1.1 "Services" means the hotels.id website and all of its subdomains, including booking.hotels.id, flights.hotels.id, and partners.hotels.id; the Hotels.id mobile applications; and all related features, content, and services provided by Hotels.id.

1.2 "Directory" means the destination guides, city and country pages, travel guides, articles, and Property Pages published by Hotels.id.

1.3 "Property Page" means an information page for a hotel or other accommodation in the Directory, including pages at hotels.id/hotel/.

1.4 "Booking Engine" means the Hotels.id-branded hotel booking service at booking.hotels.id.

1.5 "Nuitée" means Nuitée Travel Limited, a company registered in Ireland, which provides the Booking Engine using LiteAPI technology and acts as booking intermediary and merchant of record for every booking made through the Booking Engine.

1.6 "Flight Search" means the flight search engine at flights.hotels.id, which uses Travelpayouts technology.

1.7 "Third-Party Partners" means any third party whose products, services, or links are made available through the Services, including without limitation Nuitée, airlines, online travel agencies, booking platforms (such as Traveloka, Booking.com, Expedia, Trip.com, and Hotels.com), accommodation providers, activity and transfer providers (such as Klook), eSIM providers (such as Airalo and Saily), insurance providers, and affiliate networks.

1.8 "Partner Center" means the property management portal at partners.hotels.id.

1.9 "Property Representative" means an owner, manager, or other person authorized to act on behalf of a property or organization who uses the Partner Center.

1.10 "Free Plan" and "Hotels.id Partner" mean the free plan and the paid subscription plan for Property Representatives described in Section 9.

1.11 "GuestScore" means Hotels.id's algorithmic assessment of property quality described in Section 7.

1.12 "Property Content" means information, photos, descriptions, promotions, documents, and other materials submitted by or on behalf of a Property Representative.

1.13 "you" means any person who accesses or uses the Services, including visitors, bookers, and Property Representatives.

Section 2. Scope and Eligibility

2.1 These Terms apply to all use of the Services. Specific terms displayed in particular parts of the Services, including Third-Party Partner terms and the terms of specific offers, apply in addition to these Terms.

2.2 You represent that you are at least 18 years old or married, and have the legal capacity to enter into binding agreements under applicable law. If you use the Services on behalf of a company, property, or other organization, you represent that you are authorized to bind it to these Terms.

2.3 These Terms are accepted electronically. Electronic acceptance has the same legal effect as a written signature, as recognized by applicable laws on electronic information and transactions.

Section 3. The Role of Hotels.id

3.1 Hotels.id provides a platform for discovering, researching, and booking accommodation and travel services, consisting of: (a) the Directory; (b) the Booking Engine; (c) the Flight Search; (d) links to Third-Party Partners; and (e) the Partner Center.

3.2 Hotels.id is not a hotel, accommodation provider, airline, ticket issuer, insurer, or payment processor. Accommodation, flights, and other travel services are provided by Third-Party Partners, who are responsible for providing them.

3.3 Hotels.id earns revenue from booking commissions, affiliate commissions, Hotels.id Partner subscriptions, and advertising and promotional partnerships, as described in the Affiliate Disclosure.

Section 4. Directory and Property Pages

4.1 Directory information, including descriptions, amenities, property policies, photos, and maps, is compiled from various sources, including official property sources, Property Content, and Hotels.id's own editorial research. We work to keep it accurate, but information may be incomplete, change, or become out of date.

4.2 Directory information is provided for reference only and is not an offer, a guarantee of availability, or a price commitment. Live prices and availability are shown only at the time of search and booking through the Booking Engine or a Third-Party Partner.

4.3 Hotels.id may publish Property Pages for properties that have not been claimed by a Property Representative. Publication of a Property Page does not indicate any partnership with, endorsement by, or approval of that property unless expressly stated.

4.4 Hotels.id decides which properties are shown, their order of display, and the content and structure of the Directory, in accordance with its editorial standards and policies. Hotels.id may decline to show, demote, or remove a Property Page, including for properties without a valid GuestScore.

4.5 If you find incorrect information, you may notify us at halo@hotels.id. Property Representatives may submit corrections through the Partner Center.

Section 5. Hotel Bookings on booking.hotels.id

5.1 The Booking Engine is provided by Nuitée under the Hotels.id brand. Every booking made through the Booking Engine is an agreement between you and Nuitée and is subject to Nuitée's Terms and Conditions, Privacy Policy, and Cookie Policy displayed on booking.hotels.id. Hotels.id is not a party to that booking agreement.

5.2 Nuitée charges your payment, issues the booking confirmation, and handles changes, cancellations, refunds, complaints, and customer service for the booking, as set out in Nuitée's terms. Cancellations must be made through Nuitée, not directly with the hotel. For help, use the Help Center on booking.hotels.id or the contact details in your booking confirmation email.

5.3 The total price to be charged, including the taxes stated, is shown before you confirm payment. That price includes Hotels.id's commission. Hotels.id does not charge a separate booking fee. Local taxes or fees collected directly by the property (such as tourist taxes, resort fees, or deposits) and bank or currency-conversion fees may apply, as shown at the time of booking or as determined by your bank.

5.4 The cancellation policy and rate conditions for each room are shown before booking. Some rates are non-cancellable or non-refundable.

5.5 Your payment details are processed by Nuitée and its payment providers. Hotels.id does not receive or store your payment card number.

5.6 Hotels.id may receive limited booking information from Nuitée for commission reporting, customer support, fraud prevention, and service improvement, as described in the Hotels.id Privacy Policy.

5.7 Hotels.id does not guarantee that prices on the Booking Engine are the lowest prices available in the market.

Section 6. Flight Search and Third-Party Partners

6.1 The Flight Search displays fares from airlines and online travel agencies using Travelpayouts technology. Fares may change at any time and are confirmed only on the provider's website. Booking, payment, ticket issuance, schedule changes, cancellations, and refunds are carried out with, and are the responsibility of, the airline or travel agency from which you buy your ticket.

6.2 The Services may contain links to Third-Party Partners, including affiliate links. When you leave the Services through such a link, your use of the third-party service is governed by that third party's terms and privacy policy. Hotels.id does not control and is not responsible for the prices, availability, products, services, policies, or acts of Third-Party Partners.

6.3 Hotels.id may receive a commission from Third-Party Partners for bookings or purchases you make through links on the Services. That commission is paid by the Third-Party Partner and does not increase the price you pay to that partner.

6.4 You are responsible for obtaining the travel documents, passports, visas, health requirements, and insurance needed for your trip. Visa, insurance, and travel information in the Directory is general information and not legal, immigration, or financial advice.

Section 7. GuestScore and Editorial Content

7.1 GuestScore is Hotels.id's independent algorithmic assessment of property quality, based on property information that has been received and verified, including brand and service positioning, accommodation, location, amenities, dining, accessibility, and other property features. Information that is not yet available may reduce the score for the relevant component.

7.2 GuestScore is not an average of guest reviews, not an official star classification, and not a guarantee of the quality of a property's services. GuestScore is an opinion produced under Hotels.id's methodology and may change when new information is received or the methodology is updated.

7.3 Partner status, payments, commissions, and advertising do not influence GuestScore or Hotels.id's editorial assessments. GuestScores, favorable editorial reviews, and rankings cannot be purchased.

7.4 Advertising, paid placements, and sponsored content will be clearly labeled, for example as "Iklan" (Ad), "Bersponsor" (Sponsored), or "Promosi" (Promotion).

Section 8. Partner Accounts and Property Claims

8.1 Property Representatives may create Partner Center accounts, join organizations, request property access, and submit property claims. You must provide true, accurate, and complete information and keep your account credentials confidential and secure. You are responsible for all activity carried out through your account.

8.2 Claims and verification may require supporting evidence and review. Submitting a claim does not guarantee approval and does not transfer ownership of the Property Page, editorial content, GuestScore, or Hotels.id platform records.

8.3 Hotels.id may limit, decline, or withdraw property access if a claim cannot be verified, conflicts with a claim by another authorized organization, or violates these Terms.

8.4 Neither the Free Plan nor Hotels.id Partner guarantees that your property will be bookable through the Booking Engine. Property availability on the Booking Engine is determined by Nuitée's supplier network.

Section 9. Free Plan and Hotels.id Partner

9.1 The Free Plan provides the core property management tools shown in the Partner Center. Hotels.id Partner provides additional tools and opportunities only for the property covered by that subscription. Paid status for one property does not extend to other properties or organizations.

9.2 The standard Hotels.id Partner price is US$28 per year, per property. Current features and prices are shown in the Partner Center and on the Hotel Partners page.

9.3 Subscriptions renew automatically each year at the then-current price unless canceled before the renewal date. Changes to price or features will be notified a reasonable time before they apply to the next subscription period.

Section 10. Subscription Payments and Taxes

10.1 Hotels.id Partner payments are processed through checkout and billing tools provided by Stripe. Stripe processes card and payment details; Hotels.id does not store your full card number.

10.2 A subscription becomes active only after payment is confirmed by Hotels.id. Returning to the site from checkout does not by itself activate paid access.

10.3 Unless stated otherwise at checkout, subscription prices are in US dollars and exclude sales tax, VAT, GST, or similar taxes, which may be added where required. Your bank or payment provider may charge conversion or transaction fees.

Section 11. Subscription Cancellation, Refunds, and Failed Payments

11.1 You may cancel Hotels.id Partner at any time through the available billing tools to stop the next renewal. Cancellation takes effect at the end of the current paid period. Partner benefits remain available until the end of that period, after which the property returns to the Free Plan. Cancellation does not remove the Property Page.

11.2 Subscription fees are non-refundable once a paid period begins, and cancellation does not entitle you to a prorated refund, unless required by applicable law. Hotels.id will correct or refund duplicate charges, billing errors, or technical payment errors.

11.3 If an initial or renewal payment fails, Hotels.id or Stripe may retry the charge or request updated payment details. Continued non-payment may result in suspension of paid benefits or return of the property to the Free Plan, without removing the Property Page.

Section 12. Advertising and Other Commercial Services

Advertising, promoted placements, destination campaigns, and custom commercial services may be offered separately, with their own prices, availability, review rules, and terms. The Hotels.id Partner subscription does not include advertising spend unless a specific offer expressly states otherwise. Payment does not purchase a GuestScore, favorable editorial decision, ranking, or any particular commercial outcome.

Section 13. Property Content and License

13.1 You retain your rights in the Property Content you submit. You represent and warrant that you hold all rights, permissions, and consents needed for the Property Content, including from any people shown in it and any third-party copyright owners, and that the Property Content is true, not misleading, and does not violate any law or third-party right.

13.2 By submitting Property Content, you grant Hotels.id a non-exclusive, worldwide, royalty-free license, sublicensable to Hotels.id's service providers, to store, reproduce, review, adapt for display, translate, display, and distribute the Property Content in order to operate, provide, and promote the Services. This license continues while the Property Content is displayed on the Services and for a reasonable period afterward for archival, backup, and legal compliance purposes.

13.3 Hotels.id may review, edit, reject, or remove Property Content in accordance with its editorial, safety, and legal standards. Submission of Property Content does not guarantee publication.

Section 14. Prohibited Use

You must not:

(a) misrepresent your identity or your authority over a property or organization;

(b) submit content that is false, misleading, unlawful, infringing, pornographic, related to gambling, hateful, or otherwise harmful;

(c) make fake, speculative, or fraudulent bookings, or use a payment method without authorization;

(d) extract, copy, or collect data from the Services at scale, including by scraping, crawling, or other automated means, without Hotels.id's written permission;

(e) interfere with, damage, or attempt to gain unauthorized access to the Services, their systems, or other users' accounts, including through reverse engineering, malware, or attacks on the Services' infrastructure;

(f) use the Services for any purpose that violates applicable law; or

(g) use another person's account or property access without authorization.

Section 15. Intellectual Property

15.1 The hotels.id name and logo, GuestScore, software, design, Directory structure, original editorial content, and other materials on the Services are owned by Otoyo, LLC or its licensors and are protected by intellectual property laws.

15.2 These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Services as intended for personal, non-commercial purposes, or to manage your property through the Partner Center. These Terms do not transfer ownership of any intellectual property to you.

15.3 You may not reproduce, modify, distribute, sell, or commercially exploit materials on the Services without Hotels.id's written permission.

Section 16. Third-Party Service Providers

The Services use third-party providers, including Nuitée for the Booking Engine, Travelpayouts for the Flight Search, Stripe for subscription payments, Clerk for Partner Center authentication, and Google Analytics for analytics. Each provider has its own terms and privacy practices, and Hotels.id does not control those services.

Section 17. Service Availability and Disclaimers

17.1 Hotels.id may update, change, suspend, or discontinue features or content of the Services at any time, while meeting its obligations for active paid subscriptions. Hotels.id does not guarantee that the Services will always be available, uninterrupted, or error-free.

17.2 To the extent permitted by applicable law, the Services and all information on them are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of accuracy, completeness, fitness for a particular purpose, or any particular result.

17.3 Hotels.id does not guarantee bookings, revenue, leads, advertising performance, search placement, or other commercial results for Property Representatives.

Section 18. Limitation of Liability

18.1 To the extent permitted by applicable law, Hotels.id and Otoyo, LLC, and their managers, employees, and licensors, are not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, data, or goodwill, arising out of or in connection with use of the Services.

18.2 Hotels.id is not responsible for the acts, omissions, products, or services of Third-Party Partners, including the performance of bookings by Nuitée, accommodation providers, airlines, or travel agencies. Claims relating to a booking must be made to the relevant provider under that provider's terms.

18.3 To the extent permitted by applicable law, Hotels.id's total liability to you for all claims arising out of or in connection with these Terms or the Services is limited to the greater of (a) the amounts you paid directly to Hotels.id in the 12 (twelve) months before the event giving rise to the claim, or (b) US$100 (one hundred US dollars).

18.4 Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for willful misconduct or gross negligence, or your rights as a consumer under Indonesian Law No. 8 of 1999 on Consumer Protection and other mandatory laws.

Section 19. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Hotels.id and Otoyo, LLC from any third-party claims, losses, and reasonable costs (including legal fees) arising from Property Content you submit, unauthorized property representation, your breach of these Terms, or your violation of any law or third-party right.

Section 20. Force Majeure

Hotels.id is not liable for delay or failure to perform its obligations caused by circumstances beyond its reasonable control, including natural disasters, epidemics, war, civil unrest, government action, power or network outages, cyberattacks, or outages of third-party service providers.

Section 21. Suspension and Termination

21.1 Hotels.id may limit, suspend, or terminate your access to the Services, accounts, claims, Property Content, or Partner features for unpaid charges, suspected fraud, unauthorized representation, misuse, security or legal risk, or material breach of these Terms. Where appropriate, Hotels.id may request additional verification.

21.2 You may stop using the Services at any time. Property Representatives may close their account by contacting us. Ending access does not by itself remove a public Property Page or records we must keep by law.

21.3 Provisions that by their nature survive termination, including Sections 13, 15, 18, 19, 22, and 23, continue to apply after these Terms end.

Section 22. Governing Law and Dispute Resolution

22.1 These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia.

22.2 Any dispute arising out of or in connection with these Terms or the Services shall first be resolved through good-faith negotiation (musyawarah untuk mufakat). To begin, send a written notice describing the dispute to halo@hotels.id. The parties will try to resolve it within 30 (thirty) days of receipt of the notice.

22.3 If the dispute cannot be resolved by negotiation, it shall be resolved by the Central Jakarta District Court (Pengadilan Negeri Jakarta Pusat), without prejudice to your right as a consumer to seek resolution through the Consumer Dispute Settlement Agency (Badan Penyelesaian Sengketa Konsumen) or another competent court under Law No. 8 of 1999 on Consumer Protection.

22.4 Bookings made through the Booking Engine, the Flight Search, and other Third-Party Partner services are governed by each provider's terms, including the governing-law and dispute-resolution provisions in them, without prejudice to your mandatory rights under Indonesian law.

Section 23. Language

These Terms are made in Indonesian and English. If there is any difference in interpretation between the two versions, the Indonesian version prevails.

Section 24. Changes to These Terms

Hotels.id may change these Terms from time to time. The latest version will be published on this page with an updated effective date. For material changes, we will give reasonable notice through the Services or by email before the changes take effect. By continuing to use the Services after the changes take effect, you agree to the revised Terms.

Section 25. General

25.1 These Terms, together with the Privacy Policy and the Affiliate Disclosure, are the entire agreement between you and Hotels.id regarding the Services and supersede all prior agreements on the same subject.

25.2 If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full effect.

25.3 Hotels.id's failure to enforce a right is not a waiver of that right.

25.4 You may not assign your rights or obligations under these Terms without Hotels.id's written consent. Hotels.id may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition, or transfer of business.

25.5 Notices to you may be given electronically through the Services, the Partner Center, or the email address you have provided.

Section 26. Contact

General questions and legal notices: halo@hotels.id
Property Representatives and partnerships: partners@hotels.id
Help with a hotel booking: the Help Center on booking.hotels.id or the contact details in your booking confirmation email